Freight and delivery: default freight mode and delivery time

Where to find it

In your account menu, under Commercial Rules, in the Freight and Delivery section ("Default freight mode and delivery time."). It applies to the store your session is in. See Commercial rules and discount.

There are three controls: Default Freight Mode, Default Delivery Time and Lock Freight Type for Buyers.

Default Freight Mode

The options are the invoice freight modes:

• CIF (Freight paid by the Sender)
• FOB (Freight paid by the Recipient)
• Freight paid by Third Parties
• Own Transport (Sender)
• Own Transport (Recipient)
• No Transport

The default mode only fills in freight that came empty on a new quote. The order is: what the customer's order already said; the freight on the customer's record; on a quote credited to a rep agency, the default freight it defined; and only then the store's default. In a store integrated with an ERP, the freight the customer usually uses there can also fill the empty field. The default never rewrites a freight already chosen, and quotes already created don't change.

Default Delivery Time, in business days

The number you type becomes the estimated delivery of new quotes (on a quote credited to a rep agency that defined its own time, its time applies): today plus that number of business days. Saturdays and Sundays are skipped; holidays aren't. With 5 business days, a quote created on a Friday starts with an estimate for the following Friday.

An estimate filled in this way is a date like any other: it goes on the PDF and follows the order.

⚠️ In some stores integrated with an ERP the quote doesn't ask for an estimated delivery, because the ERP itself fills it in. In those, if there is a default time here, the filled-in date still follows the order, and the seller sees it read-only, with the option to remove it. If your store leaves the date to the ERP, leave this field at 0.

To remove the default time, type 0 and leave the field. ⚠️ Just deleting the number doesn't clear the saved value: when you reload the page it comes back.

Lock Freight Type for Buyers

When on, the order the buyer submits goes out with the default mode, even if they chose another. The seller can still change the freight on the quote. The customer's record can have its own lock, which applies instead of the store's; and locking without having a default makes the freight go out empty on the buyer's order.

Freight, carrier and ERP

The freight mode is one thing; the carrier is another, with its own record. See Carriers: registration and what comes from the ERP.

If the store sends orders to the ERP and you want to require a carrier before sending, the switch is Require a carrier to send to the ERP, under Orders and Stock. See Orders and stock: approval, minimum order, stock and packaging.

When it goes wrong

I changed the default freight and open quotes still have the old one. The default only fills in new documents, or fields still empty.

I chose None and the default freight came back. ⚠️ Today choosing None in Default Freight Mode doesn't erase the saved default: the screen says Saved, but on reload the old value comes back. Switch to another mode or ask support to clear it.

The estimated delivery fell on a holiday. The calculation only skips weekends. Fix the date on the quote.

The buyer chose FOB and the order went out CIF. Freight is locked for buyers, in the store or on the customer's record, and the default is CIF.