When Dri asks, and how to answer

Where to find it

Dri's questions arrive in the conversation itself (WhatsApp, Dri chat or Telegram), with buttons or with a numbered list. Open questions about the reading of an item don't arrive as a question: they stay marked on the quote, on screen, for you to solve there.

Knowing which is which keeps you from answering in the wrong place.

A reading doubt stays on the quote, not in the conversation

When Dri is unsure about an item in the order (a blurred code, text that matches two products, a quantity that could be boxes or pieces), she doesn't ask in the conversation. She builds the quote with what she could and leaves the issue marked on the line.

What the message shows is only the count, on one line of the summary:

🔍 3 issues to review calmly on the quote

Answering that line by text doesn't close the doubt. There is no way to solve a reading doubt through the conversation: your message is read as another order and the line stays pending. The place to solve it is the quote screen, through the link in the message itself.

What she decides on her own and only records

Some readings Dri assumes instead of asking, and they don't show up as a question in the conversation:

• a quantity that doesn't appear on the line: she assumes the product's minimum packaging;
• a quantity written once for a block of codes: it applies to each code in the block;
• a line crossed out on paper;
• a repeated item;
• correcting a code that is almost certainly a reading error.

All of them are recorded on the quote and can be undone on screen. The automatic code corrections show in the message only as a count, for example 🔁 2 codes corrected automatically. Check on the quote. That is why it is worth opening the quote even when the summary looks clean.

The questions she asks in the conversation, and the answer that works

These are questions about what you want to do, not about how to read an item. The ones that come with a numbered list end with Answer with the number or the name., and that is exactly it: the line number or the option's name.

• Add to quote or New quote: when items arrive and there is already an open quote. Tap the button.
• Which store is this quote for? Pick below or type the store's name.: when you serve more than one store and nothing in the order decides. Tap the store or write its name (Loja Centro, for example).
• What you sent me: do you want me to look up these products, or to build a quote with them?, with 1) Look up the products and 2) Build the quote: when the message has only codes and doesn't say what you want. Answer look up or build. Resending one of the codes doesn't count as a choice, and the answer is usually I didn't recognize an order in that message.
• 📦 I read 5 codes in this message, but no quantity., with Yes, 1 box of each, Always do it this way and No, I'll type it: when the message only has codes and is going to become a quote. If you only wanted to check, tap No, I'll type it. See Build a quote by text on WhatsApp.
• You have 2 open orders in this conversation. Which one do I add to?: when there is more than one open quote in the same conversation. Answer with the number, with the first one, or with the customer's name as it shows in the list (works when the quotes are for different customers).
• Which quote do I change?: when you talk about another quote by day or by position ("on yesterday's quote, add 3 more AB10371", "on the last quote"). The list shows up to five quotes; answer with the line number. If there is no quote on the day you said, she warns I didn't find a quote from yesterday. These are the most recent ones. Which one do I change?. More in Start over, end and the conversation commands.
• Which list do you want me to take that from?: when you ask to change a product list and she doesn't know which one. Each option shows the slice, the store, the time and how many items it has; answer with the line number.
• I found more than one of your customers… Which one? or I found more than one seller with that name:: answer with the number or with the name as it is in the list.
• That filter (...) caught 2368 products, and I build quotes with up to 300 items.: when you ask for a quote by slice and the slice is too wide. Answer with just a number up to 300 (200, for example) or with a narrower slice ("only Loja Norte", "from 3 to 7 reais"). See A quote for a slice of the catalog through Dri.
• the format of the file (Excel or PDF): when you ask to export without saying which.
• which option of a condition: "boleto" matched two payment methods, and she lists both numbered.
• which note: the order's, internal or billing.
• what to do with what is open: when you ask to start over.

How to answer one of Dri's questions

Tap the button whenever it is on screen: the button carries the exact reference (the quote number, the store, the option) and doesn't depend on Dri interpreting the sentence.

• Write the button's label, exactly as it shows ("New quote"). It counts as a tap, on any channel. A similar sentence, like "I won't export now", counts as no tap on Export, on purpose.
• In a numbered list, answer with the number, with the first one, the second one, or with the option's name. A piece of the name also works, as long as it matches only one option.
• Send only the answer. A message that looks like a new order ("new order" and items below) isn't taken as an answer: Dri handles the order and the question stays open.

Only the most recent question counts

Among the numbered-list questions (customer, quote, list, look up or build), the new one replaces the previous one, and a number answers the last list Dri showed.

⚠️ Two questions stay open underneath the next one and read a loose number before it: the box one (Yes, 1 box of each) and the store one (Which store is this quote for?). With the box one open, 1 means Yes, 1 box of each and builds the quote. If Dri asked the box question and right after Look up the products or Build the quote, answer by name (look up, build), never by number. If the quote came out without you wanting it, it stays in Quotes as a draft and doesn't go to the customer or to the ERP on its own.

How long the question waits

The question is valid for 15 minutes. If you send something else in the meantime, Dri handles what you sent and the question stays open until it expires. To go back to it after changing the subject, prefer tapping the question's button, if it came with buttons: the tap carries the exact reference, and a loose word can be read as another order.

After the 15 minutes, a number or a "the second one" alone no longer picks anything. Dri answers that the question expired (That question expired) and, when she knows, repeats in quotes what you had asked for, so you can send it again. Send the whole order again; it generates a new question, with the current list.

Ending or giving up with an open question

"end conversation" or "bye", as the whole message, end the conversation even with an open question, and the question is discarded with it.

To close only a numbered-list question and keep talking, write "never mind", "forget it" or "cancel". Dri closes the question without picking anything. The box question doesn't close this way: tap No, I'll type it.

"start over", "start again" and "new order" don't jump ahead of an open question: with it open, Dri doesn't start over right away. Answer the question, or close it with "never mind", and then give the command. Details in Start over, end and the conversation commands.

Where to solve it on screen

Every line-scoped reading doubt shows on the line itself of the quote, with the options there. The notices panel at the top shows the summary and the bulk actions; the item-by-item lives on the line. How to open the line's drawer, what each type of notice asks for and the panel's batches: see Line notices: the Check badge, the drawer and the review panel.

Common questions

Dri was left with an open doubt about an item. Does that lock the conversation? No. The reading doubt stays on the quote and you solve it on screen whenever you want; the conversation goes on normally.

I answered "the first one" and Dri said the question expired. What now? The question went past 15 minutes without an answer. Send the order again, whole: Dri redoes the search and shows a new list for you to pick from.

I answered "1" to look up and Dri built a quote. Why? Because the Yes, 1 box of each question was still open and read the 1 as Yes. In that case answer look up instead of the number. The quote created stays saved in Quotes, as a draft, and doesn't go to the customer or to the ERP on its own.

I sent the code again in reply to "look up or build" and it didn't work. Why? The question only accepts one of the two options. Answer look up or build, and Dri uses the codes from the original message, without you needing to repeat them.

Why doesn't a reading doubt become a question in the conversation? Because choosing between similar products is screen work: on the quote line you see the candidates with code and description, side by side, and the original document to check against.

The question came with a numbered list instead of buttons. What do I do? When the options don't fit in buttons, or the channel doesn't draw them, they come numbered. Answer with the number or with the name.

Can I write the quote number (COT-000123) for Dri to go back to it? Not today: Dri doesn't read a typed number to go back to an old quote. Say the day or the position ("on yesterday's quote", "on the last quote"), or open the quote through the message link or the Quotes list and adjust it on screen.