Check price and stock on WhatsApp

Summary

Just type the product code in the conversation with Dri, for example "AB10371", and nothing else. She answers with the product card: price (already with the discount of the conversation's customer, if any), packaging and the stock read from the ERP right then, with pre-sale and expected arrival when there is one. You can also ask the natural way, by name ("do you have a thermos bottle?"), or ask for a registration field ("what's the NCM of AB10371?").

To check several codes at once, send one per line and write stock or price on the first or the last line. You get up to 30 cards. Replying in PDF or in Excel right after the cards only becomes the list with all the codes if there is no open quote in the conversation: with an open quote, in PDF brings the quote's file. Codes alone, without any word, Dri reads as an order and offers to build a quote.

What it is

The one-off check on an item: how much it costs, whether it is in stock, where, when it arrives. You ask Dri on WhatsApp and she answers with the product card, with the current price and stock.

To send a selection of products to the customer, the path is different. See Generate a product list on WhatsApp. To see the whole catalog on screen, use the Catalog.

How to ask for price and stock

Send the code alone, or the question the natural way: "how much is the 500 ml thermos bottle?", "is AB10371 in stock?", "what's the price of the porcelain mug?".

For several codes at once, send one per line and write what you want on the first or the last line: stock, price, see stock. For example:

estoque
AB11659
AB11103
CD21608

Dri answers one card per code, up to 30. Beyond that, she answers the first 30 and says which were left out ("I answered the first 30. Left out: …"), so you can send them again or, with no open quote in the conversation, ask for the list (see below).

The word has to be on the first or the last line. A word in the middle of the column doesn't count, and neither does photo or image: with those the message is still read as an order.

Codes alone, without any word

A column of codes with no word next to it is how the customer's order usually arrives, so Dri reads it as a possible quote. She answers in one of these two ways:

• 📦 I read 3 codes in this message, but no quantity., asking whether she can assume 1 box of each and build the quote. To just check, tap No, I'll type it and send again with stock on the first line;
• "What you sent me: do you want me to look up these products, or to build a quote with them?", with the options Look up the products and Build the quote. To just check, answer 1 or look up. Answering with one of the codes doesn't work as a choice.

If you already turned on Always do it this way on the box question, the column without a word becomes a quote right away, without asking. One more reason to put stock on the first line when the idea is only to check. For Dri to ask again, write ask quantity.

A code alone, in a message of its own, doesn't have this problem: it brings the card.

More than 30 codes: ask for the list

With no open quote in the conversation, reply in PDF or in Excel after the cards, within 15 minutes, and Dri builds a product list with all the codes you pasted, including the ones that didn't fit in the 30 cards. With an open quote, in PDF brings the quote's file, not the list. The list says how many codes were asked for, how many were found and which were missing. If she asks first whether to build the list, confirm.

To get only the list, without the cards, write build in PDF on the first line and the codes below. If instead of the list you get the box question, tap No, I'll type it, check with stock on the first line and ask for the file in the next message. How the list works inside (columns, photos, filters) is in Generate a product list on WhatsApp.

Examples that work

Most checks are just the code, and that is enough:

• "AB10371": the whole card, with price, packaging and stock;
• "10371": the code without the leading letters also works (see below);
• "how much is CD21000?" or "AB10044 stock": the same card, the question only says what you want to read first;
• "stock" on the first line and the codes below, one per line: one card per code, up to 30;
• "self-adhesive decorative paper 2 m x 45 cm": by description, when you don't have the code;
• "AB11779 photo" or "I need the photo of CD20009": Dri answers about the photo, saying how many the catalog has, and sends the photo along;
• "CD22496, I need the dimensions", "what's the NCM of AB10371?", "what's the weight of AB11370?": Dri answers the field you asked for, taken from the registration. If the registration doesn't have that field, she says it doesn't.

The codes above are examples: use your store's.

How to write the code

Send the code as it is in the catalog, or just the numbers. The leading letters are optional in two cases: when the store registered the prefix (for example, you type 10070 and the store registers AB10070) or when the number is a piece of a product's code. In both, Dri warns that she didn't find the exact code and shows what she found.

Today it works best like this:

• write the code together, with no space between the letters and the numbers: AB10070, not AB 10070;
• don't put a word in front of the code, like reference, ref or code: the word goes into the search too and gets in the way;
• if you aren't sure of the letters, send just the numbers. Swapped letters (DC21608 instead of CD21608, for example) are not corrected.

Search a single store, and only what is in stock

Say the store's name at the start or the end of the sentence, or after at or from: Dri searches only that store. If your store is called Casa Bela, for example, "candle Casa Bela", "is there a lampshade at Casa Bela?" and "calendar from Casa Bela" all work. The answer says which store she searched.

In the middle of the sentence and without at or from, the store's name is read as part of the product's name. And the store's name alone makes Dri ask what you are looking for: "What are you looking for at Casa Bela? Tell me the product's name or code."

"In stock" doesn't always filter the short check: "2027 planner in stock" may bring the count of all planners, in stock or not. To make sure you get only what is in stock, ask for a list: "list of 2027 planner in stock from Casa Bela". See Generate a product list on WhatsApp.

What comes back from the check

• One product found → the full card, with the photo when the product has one, and at the end See product: with the link to the product's page on the site.
• Several products → "I found N products for '…'. Narrow it down or see them in the catalog:", with a link to the catalog already filtered. When you sell through more than one store, the count per store also comes (📋 Stores:). There is no list of products to pick from, not even when there are only two or three: refine by name or code, or open the link.
• Code typed without the prefix → when the store registers the code with letters in front and you typed only the numbers, she warns "I didn't find the code '…' exactly. I found …, through the registered prefix …:" and shows the product.
• Incomplete code → when the number you sent is a piece of a product's code, she warns "I didn't find the code '…' exactly. This one contains that piece:" and shows the card. With several products, the sentence is "Codes that contain that piece:", followed by the link.
• Only similar ones → when the exact search finds nothing and the approximate one does, she says "I didn't find '…' exactly, but the catalog has N similar ones." and sends See in the catalog: with the link, without pointing at any as the answer.
• None → "No product found for '…'.", followed by Search the catalog: with a link that opens the catalog with the search done.

What the product card shows

From top to bottom:

• the product's name, in bold, and on one line the store, the brand and the code;
• the price. With a discount, the Table line brings the table price struck through and, next to it, each discount with its name and percentage; below comes the Price in bold, which is the one that applies;
• the packaging, on the same line as the price, when the product sells by the box: "Price: R$ 7,00/unit · box of 60 units: R$ 420,00";
• the taxes, when the store shows tax in the catalog (see the next section);
• the complementary description and some registered characteristics;
• the stock;
• each warehouse's balance on one line, when the ERP splits by location.

The taxes on the WhatsApp card

When the store charges the tax on the order, each tax comes on a line with the rate and the amount, and below, in bold, the price with the tax: With and the tax's name when there is only one (With IPI, for example), With taxes when there are two or more. That number is the price of one piece with tax, not the total of an order.

Some stores show the rate in the catalog but don't charge it on the order. Then the line says "not included in the order" and there is no With IPI line: the order goes out at the price shown. That is why two stores of the same company can answer differently. If you belong to a rep agency, its tax choice applies, as on the product page.

The ICMS-ST the ERP calculates depends on the customer and doesn't show on the WhatsApp card. See the question about ST in Common questions.

The price is the active customer's

If a customer is picked in the conversation, the card already comes with their price: that customer's table and negotiated discount, with the table price struck through next to it. Without an active customer, the price is the table price.

To change the conversation's customer before checking, see Choose the conversation's customer on WhatsApp.

Stock is a live read from the ERP

The stock is read from the ERP at the moment of the question, and each sentence means something:

• "📦 In stock: 40 units": the quantity available now;
• "📦 Out of stock": the ERP answered that there is none;
• "📦 Out of stock today", followed by Pre-sale: there is none on the shelf, but you can still sell from the goods that are about to arrive. With an open purchase, the date comes attached: "Pre-sale: 120 units · arrives 15/10";
• Expected arrival: there is no pre-sale, but there is a purchase on the way, with the date;
• "In inspection (customs)": goods that have already arrived and are under inspection. They are part of the pre-sale;
• "⚠️ Pre-sale exceeded": more has already been sold for arrival than the open purchase covers;
• "⚠️ Pre-sale without an open purchase order in the ERP": there is pre-sale, but the ERP doesn't show the purchase that backs it;
• the balance per warehouse, on a line right below, when the ERP splits it;
• "📦 I couldn't check the stock right now": the ERP didn't answer. Dri never returns zero in place of a missing answer;
• "📦 Not found in the ERP stock": the ERP answered and doesn't know that code.

Specific questions shorten the answer

When the question is about a field of the card (weight, dimensions, material, color, voltage, shelf life, NCM, barcode), she answers that field instead of sending the whole card. The See product link is still at the end, so the full card is one tap away.

Dimensions, size and measurements bring the registered height, width and length, of the product and of the packaging when the registration has both. If "This product has no Dimensions in the catalog." shows up, that product's registration has none of those measurements: ask the store to complete the registration.

Ask for the product photo

Send the code and the word photo ("AB11779 photo", "send the photo of AB11779") and Dri answers with the registered photo and how many photos the product has: "📷 There are 3 photos registered in the catalog", followed by the store's name. With more than one, she warns that the full gallery is at the product link.

• With no photo in the registration, she says plainly that the product has no photo registered.
• A real photo, of the product in hand, or more photos beyond the registered ones: the catalog doesn't have it, and Dri says that is requested from the store.
• If the same message asks for price or stock ("price and photo of AB11779"), the whole card comes, with the photo along.

Asking for photos of several codes at once, the photo doesn't come: with several cards in the same answer, each product's photo is at the See product link. To get the image in the conversation, send one code at a time. For several photos in a single file, ask for the list in PDF with photos.

Where it is: stock by branch

"Which branch has AB10371?" brings the stock split by location, read live from the ERP: the answer starts with "📍 Stock by location:" and lists each warehouse with the quantity.

If the store's ERP doesn't split the balance by location, she says so: "This store's ERP doesn't report the balance by branch: the number above is the store's total." Silence there would be read as "so it's all in one place". In that case the split is checked in the store's system.

When it arrives: the purchase forecast

"What's the forecast for AB10919?" or "when is it back in stock?" bring the arrival date of the goods coming from the supplier: the open purchase. It isn't the delivery time to your customer.

• With pre-sale and one open purchase, the date comes attached to the pre-sale: "Pre-sale: 120 units · arrives 15/10".
• With pre-sale and two or more purchases, the Arriving: block comes, with up to four orders, each with its number, quantity and date (or no date). What goes beyond four becomes "+2 order(s)", and a date already past shows marked as late.
• Without pre-sale, only the Expected arrival: line comes, with the nearest date, even if there is more than one open purchase.

Without a date, Dri tells the answers apart:

• "There is an open purchase for this item, but the ERP didn't report its date.": the purchase exists, with no forecast;
• "No arrival forecast: there is no open purchase order for this item.": the ERP was checked and there is no purchase;
• "This store's ERP doesn't report arrival forecasts. Check with purchasing before promising a date.": nobody measured, so she doesn't claim absence.

Questions with delivery or to the customer ("what's the delivery forecast?", "when does it reach the customer?") are not read as purchase arrival and bring the usual card: delivery time to the customer is agreed with the store.

Common questions

Why did the price come out different from what the customer pays? Check whether the right customer is active in the conversation; without a customer, the price is the table price.

Why did she send a link instead of the card? The search found more than one product. Send the code or a more specific name, or open the catalog link.

Why did Dri answer only 30 codes? The limit is 30 per message, and she says which were left out. Send the others next, or, with no open quote in the conversation, reply in PDF to get all of them in a list.

I sent the codes and she asked whether to look them up or build the quote. What do I answer? Answer 1 or look up to get the cards. Next time, put stock or price on the first or the last line and the cards come straight away.

I sent the codes and she asked whether she can assume 1 box of each. Why? Codes alone, without any word, look like an order. Tap No, I'll type it and send again with stock on the first line.

I sent the code and she said she didn't find it. What now? Check the leading letters, write the code without a space and without a word before it, or send just the numbers. The Search the catalog link in the answer itself opens the search on the site.

I asked for "in stock" and got the count of everything. Why? The short check doesn't always filter by stock. To see only what is in stock, ask for a list: "list of 2027 planner in stock".

I sent the product photo asking for the price and Dri built a quote. Why? A photo, for Dri, is an order: she reads the image and builds the quote. In some accounts the caption decides: a question along with the photo ("how much is this one?", "what size is it?") is answered about the codes the photo shows, and no quote is created — Dri warns "📸 I used only the codes in the photo to answer". To just check in any account, send the product's code or name as text.

Does Dri send the product photo? She does: ask for "photo of" and the code, one code at a time. She says how many photos the catalog has, or that the product has no registered photo.

The customer wants a real photo or one with better quality. Can Dri get it? No. Dri only has the registered photos; a photo of the product in hand is requested from the store.

I asked for the dimensions and she said there are none. Why? That product's registration has no height, width or length. Ask the store to complete the registration.

Does the product have ST? The ICMS-ST that applies depends on the customer: when your store calculates ST in the ERP, the amount comes per product and per customer, and the WhatsApp card doesn't show that calculation. If the card brings an ST line, it is the rate registered in the catalog. A card with no ST line doesn't mean the product is exempt. To see a customer's ST, open the product page in the Catalog and pick the customer in See ICMS-ST for (see The product page for sellers: stock, price and adding to the quote). Or build the quote for the customer: when the store charges ST on the order, the quote brings the ST the ERP calculates for them. In the conversation, Dri doesn't calculate the ST of a loose product, without a quote.

Can I change a product's price on WhatsApp? The catalog price, no: it comes from the store's registration or from the ERP. On a quote, yes: write the price next to the item ("10 of 9003 at 12,50") and, if your company accepts prices coming from the order, it becomes the line's price. See Build a quote by text on WhatsApp.

I asked which branch has it and Dri said the ERP doesn't report by branch. Why? She says that when the store's ERP doesn't send the balance split by warehouse. The number she shows is the store's total, and the split is checked in the store's system.

I asked for the delivery forecast and got the whole card. Why? The delivery forecast to the customer is agreed with the store. For the purchase arrival, ask "when does AB10919 arrive?".

Why doesn't the card's stock match the store's system? The read is live; if the ERP didn't answer, she says she couldn't check instead of showing an old number.