Payment: installments, default terms and payment method

Summary

Payment terms follow the store's rules, which you configure in Commercial Rules, in the Payment section. With Enable installment rules off, the store offers a fixed list of terms, such as À VISTA, 30/60 and 30/60/90. On, the terms come from the rules: Minimum Installment, Interval between Installments, Maximum Term, Allowed 1st Due Date and Allow "Cash". The minimum installment also limits how many installments fit in the order total. These rules only reject the buyer's order: whoever sells (the seller or you, the administrator) can negotiate another terms ladder in the quote, and the screen only warns next to the field when it falls outside the rules. A customer's record can have its own rule, which applies in place of the store's rule.

The Default Payment Terms and the Default Payment Method only fill the field left empty in a new quote. Before them come what the customer's order already said, the customer's record and, in a rep agency's quote, the default it set. Locking them makes the buyer's order go out with the default, even if they chose another; whoever sells can still change it in the quote.

In the quote, whoever sells (the seller or you, the administrator) chooses the terms in the Payment Terms field: with the rules on, between Cash and On Credit; without them, in a single field. The saved terms appear on the PDF, go with the order and decide the payment discount. In a store whose ERP stores the terms as installments, there are also Payment Terms Templates, ready-made ladders to apply in the quote.

Where to find it

In your account menu, under Commercial Rules, in the Payment section ("Installments, terms and default payment method."). Everything here applies to the store your session is in. See Commercial rules and discount.

Payment terms without installment rules

With Turn on installment rules off, the store uses a fixed list of terms: À VISTA, A PRAZO 7, A PRAZO 14, A PRAZO 21, A PRAZO 28, A PRAZO 30, 30/60, 30/60/90, 28/56/84, ENTRADA + 30/60 and ENTRADA + 30/60/90. This list supplies the options for Default Payment Terms and for the payment discount rules.

How to configure the installment rules

1. Turn on Turn on installment rules.
2. In Minimum Installment (R$), enter the minimum amount of each installment.
3. In Interval between Installments, choose 7, 14, 15, 28 or 30 days.
4. In Maximum Term (days), enter the day of the last possible installment.
5. In 1st Allowed Due Date, check the days on which the buyer can start paying. The boxes go from the interval up to the maximum term, one interval at a time; at least one stays checked.
6. Decide in Allow "Cash" whether cash payment remains an option.

When you turn it on for the first time, the screen suggests a minimum installment of R$ 700, a 30-day interval, 1st due date at 30 and a maximum term of 90 days, with cash allowed. Each field saves when you leave it.

How the installment rules generate the terms

The terms become the ladders the rules allow. With a 30-day interval, 1st due date at 30, maximum term of 90 and cash allowed, the store offers À VISTA, 30, 30/60 and 30/60/90. Checking 60 as a 1st due date too adds 60 and 60/90.

The Minimum Installment limits the number of installments by the order total: each installment has to reach it. With a minimum installment of R$ 700, an order of R$ 1.500 accepts up to two installments: 30/60 is valid, 30/60/90 is not. Cash is never cut by this calculation.

⚠️ The rule rejects the buyer's choice: an order they send with terms outside the rules comes back with "Payment terms '…' are not valid for this order's total". Whoever sells (the seller or the administrator), in the quote, can negotiate another ladder: the screen warns next to the terms field when it falls outside the policy, but doesn't reject it.

If a customer's record has its own installment rule, it applies in place of the store's rule for that customer.

Default Payment Terms and Default Payment Method

Default Payment Terms offers the terms from the fixed list or those generated by the rules. Default Payment Method offers Cash, Check, Credit Card, Debit Card, Store Credit, Trade Bill (Duplicata), Boleto (bank slip), Bank Deposit, Pix, Bank Transfer, No Payment and Other.

The default only fills an empty field. In a new quote, the terms and the method come, in this order: from what the customer's order already said; from the customer's record; in a quote credited to a rep agency, from the default it set; and only then from the store's default. What the store locks stays locked for the rep agency too. In a store integrated with an ERP, what the customer usually uses there can also fill the empty field. The default never rewrites what is already on the document, and quotes already created don't change.

Turning on the installment rules erases the default terms that no longer fit them; the selector goes back to None.

Lock Payment Terms and Method

Below the defaults: "Locked fields: the buyer won't be able to change them."

• Lock Payment Terms and Lock Payment Method apply to the buyer's order: on sending, the order saves the default, even if they chose something else.
• Whoever sells, the seller or the administrator, can still change both in the quote.
• The customer's record can have its own lock, which applies in place of the store's.
• Locking without a default makes the field go out empty on the buyer's order.

How the payment terms reach the order

The terms saved in the quote are the ones that appear on the PDF and go with the order. They also decide the payment discount: a rule for "À VISTA" only applies when the document's terms are exactly that. See Discount rules: store, customer, volume and payment.

In a store whose ERP stores the terms as installments, the store can have ready-made ladders for whoever sells. See Payment terms templates: ready-made terms ladders for the seller.

When it goes wrong

I chose None for the default terms and it came back. ⚠️ Today choosing None in Default Payment Terms or Default Payment Method doesn't erase the already saved default: the screen says Saved, but on reload the old value comes back. Switch to another option or ask support to clear it.

The buyer can't close with 30/60/90. Their total doesn't fit three installments above the Minimum Installment, or that ladder isn't produced by the rules.

The default terms disappeared after I turned on installments. They didn't fit the new rules and were erased. Choose one of the generated terms.

I turned off installments and Default Payment Terms ended up with nothing selected. Turning off the installment rules swaps the options for the fixed list, but doesn't erase the default terms that were saved. If they were terms generated by the rules (for example, 15/30/45) that don't exist in the fixed list, they keep applying to new quotes without appearing in the field. Choose terms from the fixed list to replace them.

The buyer chose another method and the order went out with the default. The field is locked, in the store or in the customer's record.