Default order and new-arrivals window of the WhatsApp list

Where to find it

In your account menu, under Catalog and exports, on the Lists tab. The two settings live in different places:

• the default order sits inside the list's Default template: in the Templates list, open the Excel or PDF row (with the Base badge) and scroll down to the Order card. It's the same order in both formats, so it doesn't matter which one you open;
• the New arrivals window sits in the General settings block, at the end of the tab. The block starts closed: open it to see the card.

Both answer the same question (what does Dri do when the seller doesn't give details?) and apply to every store in the organization.

Default order of the WhatsApp list: what it's for

When the seller asks Dri for a list without saying the order ("send me the list for line X"), she builds the list in the default order. With nothing configured, the order is the one of the Default: Description (A→Z) option.

The order belongs to the template: a template in use with its own order (in the Selection and order block of the template editor) builds the list in its own order. The order in the Order card, in the Default template, applies when no template is in use, or when the template doesn't define one.

An explicit request always wins: "the 20 best sellers" or "from cheapest to most expensive" ignore the default order. The setting is only what happens when nothing is said.

How to change the default order of the list

1. On the Lists tab, open the Excel or PDF Default template and scroll down to the Order card. Under Order when the template does not set one, open the first selector.
2. Choose the field: under Product fields (Description, Price, Stock (pieces) or Stock (boxes)) or under Catalog attributes, where only numeric attributes appear, such as dimensions or weight.
3. In the second selector, choose the direction. It's worded in the field's terms: Most expensive first or Cheapest first for price, Most stock first or Least stock first for stock, A to Z or Z to A for description, and Largest to smallest or Smallest to largest for an attribute.
4. Click Save default sort, on the card itself. It saves only the order; the template's columns save on their own.

To go back to the default, choose Default: Description (A→Z) and save.

The default order doesn't apply to the website

The default order applies to the WhatsApp list. The Export button on the products screen exports in the order the products are in on screen.

⚠️ The WhatsApp list arrives with a link to open the same selection in the catalog. If the default order is by a field the products screen doesn't sort by (an attribute, for example), the card warns you: the link opens without this sort order, but the PDF and Excel file comes out sorted normally.

New-arrivals window: what counts as "new"

The New arrivals window says for how many days a product remains a new arrival after it enters the catalog. With no setting, it's 15 days.

It's used in two places:

• when the seller asks Dri for "the new-arrivals list", without saying the period;
• in the New arrivals filter on the products screen, which when turned on shows Only what came in over the last N days, with the window's number.

A period said in the conversation ("new arrivals from the last 20 days") always wins over the configured number.

How to change the new-arrivals window

1. In the New arrivals window card, type the number in Days counted as new. It accepts 1 to 365 days.
2. Click Save window.

To go back to the 15-day default, delete the number, leave the field empty and save. An empty field doesn't mean off: it means the default applies. The number currently in effect shows in gray inside the field, and the sentence below it says where it comes from.

Rep agencies can have their own window

A rep agency can set its own new-arrivals window on its own Catalog and exports screen. Until it does, it follows the organization's number, and tracks it when you change it. See Catálogo e exportações: como sai o arquivo da sua representação.

When it goes wrong

• "Couldn't read the current setting" or "I couldn't read the new-arrivals window for this organization": the read failed; click Try again. The card won't let you save without reading first, so it doesn't erase what is configured.
• "This store doesn't have a field to sort the list by yet": the catalog has no sortable field beyond the default; the list comes out by Description (A→Z).
• The seller asked for 20 days and got another number: check the sentence in the conversation: a stated period wins over the window; with no period, the window applies.
• I changed the order and the seller's list didn't change: they asked for an order in the sentence, and it wins over the default order; or the template in use has its own order, and it wins over the Default template's.