My account and password

Where to find it

At the top of the screen, on the right, click your name: your account menu opens. There you'll find My Account and, at the end, Log out. It works the same on a computer and on a phone.

The page opens with the title My Account and the sentence Manage your personal information.

What the My Account page shows

From top to bottom:

1. Your role and your stores: a Buyer tag and the list of the supplier's stores where you can buy (Store: or Stores:).
2. Set up email and password: only for those who don't have a password yet.
3. Personal details: name, email and phone.
4. The panel that starts with Connect Dri: where you talk to Dri besides WhatsApp.
5. Change Password and Reset password: only for those who already have a password.

Is a store missing from the list? The supplier is the one who releases stores to your company; talk to your seller.

Change name, email or phone

In Personal details:

1. Correct Name, Email or Phone (WhatsApp).
2. Click Save.
3. The green box confirms: Profile updated successfully.

The Email field only appears for those who already have a password login. Without a password, the email goes in through the Set up email and password panel.

⚠️ Be careful when changing the phone. Right below the field the screen itself warns: This is the number Dri uses to recognize you on WhatsApp. Changed to a wrong number, Dri stops recognizing you when you write from your phone, and the screen doesn't warn you about any of this. Check the number before saving.

Create a login with email and password

Those who have always signed in through the WhatsApp link see the Set up email and password panel. With it you can sign in without depending on your phone.

1. Enter the Email you want to use.
2. Create the Password, with at least 8 characters, and repeat it in Confirm password.
3. Click Set up access.

The green box confirms the registered email. From then on, the sign-in screen accepts that email and that password, and WhatsApp keeps working.

Change the password

In Change Password:

1. Type the Current password.
2. Type the New password, with at least 6 characters, and repeat it in Confirm new password.
3. Click Change password.

Password changed successfully appears and you stay signed in on this screen.

⚠️ Changing the password disconnects your other sessions

When the new password is saved, these stop being valid:

• the sessions open on other devices, tabs and browsers; there, Vendria asks you to sign in again;
• the sign-in links that arrived on WhatsApp before the change, including the link that came with a quote from Dri.

Only the screen where you changed the password stays signed in.

It's the right remedy when a sign-in link ended up where it shouldn't (forwarded to a group, opened on a borrowed phone): changing the password removes whoever was in without you needing to track down device by device.

And that's also why an old link from Dri may stop working after you change the password. The link didn't break: the change invalidated it. Ask for a new one.

I forgot my current password

If you are signed in but don't remember the current password, use the Reset password panel, right below Change Password:

• Send by email: a link arrives to create a new password;
• Send via WhatsApp: a code arrives to create a new password.

Each button only appears if you have that contact registered.

If you can't even sign in, recovery starts on the sign-in screen, at Forgot my password. See I can't sign in to my account.

Dri on WhatsApp and in other apps

WhatsApp works without you turning anything on: Dri recognizes you by the phone registered in Personal details.

The panel that starts with Connect Dri lists the other apps where you can talk to her, each with the Connect button. With more than one channel on, Get notifications here chooses where Dri notifies you, and the chosen channel gets the Dri notifies you here badge. To turn a channel off, use Disconnect on its line.

Turning on Telegram takes a step on your phone: Connect shows a QR code and a link, and the connection only completes when you open that link in Telegram. The step by step, and what to do when the screen stays on the QR, are explained in Talk to Dri on Telegram.

Log out of the account

In your name's menu, at the top of the screen, click Log out. On a device that isn't yours, always log out when you finish. If you forgot to log out somewhere, changing the password disconnects that device too.

When it goes wrong

"Phone already registered to another user." or "Email already registered to another user.": that contact already belongs to another account. Use another one, or talk to the supplier to fix the registration.

"Invalid phone. Use the format: (11) 99999-9999": check the area code and the numbers.

"Provide an email, phone or WhatsApp identifier.": the account needs at least one contact. You tried to delete the only one there was.

"Incorrect current password": the current password doesn't match. If you don't remember it, use Reset password.

"New password and confirmation don't match.": the two new password fields must be the same.

"Too many attempts. Try again in a few minutes.": there were too many reset requests in a short time. Wait and try again.

I don't see Change Password: you don't have a password yet. Create one in Set up email and password.