Import the product photos

Where to find it

In your account menu, under Catalog and exports, Import tab → button Import spreadsheet → Import images. It opens the Import Images window, which doesn't touch price, stock or description, only photos.

There are two other paths for photos: the catalog spreadsheet itself (a column with the image link, or photos pasted into the cells) and editing a product, one at a time.

How to name the photo files

The photo is linked to the product by the file name, which must be the product code (SKU):

• 1106.jpg: the main photo of product 1106;
• 1106_1.jpg, 1106_2.jpg: additional photos of the same product.

The photo order follows the name: first the file with no suffix, then 1106_1, 1106_2, 1106_3, in numeric order. The first is the main photo, the one that appears on the list and in the catalog. .jpg, .jpeg, .png and .webp are accepted.

⚠️ Importing a product's photos again replaces its entire set: if there were three photos before and now two came, the third is removed. Products that don't have a file in the folder aren't touched.

Import photos from a computer folder

1. In Import Images, choose Folder upload.
2. In Computer folder, select the folder with the photos.
3. The upload starts on its own: photos are downsized in the browser and sent in batches, with a progress bar per step.
4. At the end, the window shows Import complete with Photos, Products, Not found and Failures.

Leave the window open until the end: it doesn't close while importing.

Import photos from a Google Drive or OneDrive folder

1. In Import Images, choose Cloud folder.
2. In Provider, choose Google Drive or OneDrive.
3. Set up the sharing:

• Google Drive: share the folder with Vendria's service email as Viewer. If you don't have that email, ask Vendria support;
• OneDrive: the link must be public ("anyone with the link").

1. Paste the address in Shared folder link and click Import.
2. Follow Listing images... and Matching images to products... until the result.

Photos that found no product

When a file name doesn't match any product, it goes into Not found. In a folder upload, the window lists these photos with a thumbnail and a SKU field beside it:

1. Type the right code for each photo (those left blank are set aside).
2. Click Resend with corrected SKUs.
3. The window says how many were matched and how many still found no product.

In a cloud import, the window shows only the names of the Unmatched files. Rename those files in the folder and import again.

The most common reasons: the name has something besides the code (foto 1106.jpg), the code has a prefix the file doesn't have, or two products may match the same name.

Photos and image recognition

Every photo that comes in here, through the spreadsheet or through product editing is already prepared for image search: when the customer sends a photo of a product with no code, Dri compares it with these photos. If recognition seems behind (products with photos that image search doesn't find), see Image recognition: update the photos' fingerprint.

Change the photo of a single product

Open the product from the product list (menu Catalog), click Edit and use Catalog image (main): paste a link or click Upload. Then, Save. See Edit or delete a catalog product.

When it goes wrong

"Import interrupted." A batch failed and the following ones weren't sent. Photos from the previous batches are already saved; import the folder again to complete it.

"No images found in the folder." The cloud folder has no image files, or the link isn't the folder's.

"Paste the shared folder link." The Shared folder link field was left empty.