Privacy Policy

Last updated: March 4, 2026

This is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails. Read the Portuguese version.

1. Introduction

VENDRIA CRM LTDA ("Vendria", "we", "our") is committed to protecting the privacy of the users of our services. This Privacy Policy describes how we collect, use, store and protect your personal information.

2. Information We Collect

We may collect the following types of information:

• Personally identifiable information (name, business email, phone number)
• Company information (company name, number of employees)
• Service usage data and interactions with our platform
• Technical information (IP address, browser type, device)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Personalize your experience
• Communicate updates, promotions and relevant information
• Process transactions and manage your account
• Comply with legal and regulatory obligations
• Analyze and improve our products

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers that help us operate the business
• Business partners, with your consent
• Legal authorities, when required by law
• Advertising platforms (Meta, Google) for marketing purposes

5. Integration with Meta (Facebook/Instagram)

Our service may integrate with Meta products, including Facebook and Instagram. When you use these integrations:

• We may access your profile information according to the permissions granted
• Conversation data may be processed through the WhatsApp Business API
• We use the Meta Pixel for conversion analysis and remarketing
• You can manage these permissions in your Meta account settings

6. WhatsApp Business Conversation Data

Vendria uses the WhatsApp Business API to facilitate communication between your company and its customers. When you use our WhatsApp integration services:

6.1 Data Collected

• Text messages exchanged between your company and its customers
• Shared media files (images, documents, audio)
• Conversation metadata (date, time, delivery status)
• Participants' phone numbers
• WhatsApp profile information (name, photo when available)

6.2 Retention Period

Conversation data is kept for the period necessary to provide the contracted service, or as required by legal obligations. You may request deletion of the data at any time.

6.3 How to Request Data Deletion

To request the deletion of your personal data or WhatsApp conversation data, you can:

• Visit our data deletion page
• Send an email to contato@vendria.com.br
• Contact us through the company's phone number

After receiving your request, we will process the deletion within 30 business days and send a confirmation to the email provided.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular employee training

8. Your Rights (LGPD)

Under Brazil's General Data Protection Law (LGPD), you have the right to:

• Confirm whether your data is being processed
• Access your personal data
• Correct incomplete, inaccurate or outdated data
• Request the anonymization, blocking or deletion of unnecessary data
• Request data portability
• Revoke your consent at any time

9. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

10. Cookies

We use cookies and similar technologies to improve your experience, analyze traffic and personalize content. You can manage your cookie preferences through your browser settings.

11. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or by email.

12. Contact

To exercise your rights or ask questions about this policy, contact us:

VENDRIA CRM LTDA
Av. Brig. Faria Lima, 1811 — Escritório 1119
Jardim América, São Paulo, SP — CEP 01452-001
Email: contato@vendria.com.br