# Carriers: registration and what comes from the ERP

> For the administrator: register carriers in Vendria by hand, by spreadsheet or from the ERP, and see how they show up in the quote.

Source: https://vendria.com/en/ajuda/transportadoras

## Where to find it

In your account menu, under **Carriers**. At the top are **Template**,
**Import** and **New**.

## A single list, with the origin as a column

The screen combines two readings: Vendria's registry and the live ERP database.
Neither one alone knows every case, so the origin becomes a column:

- **Vendria + ERP**: registered here and recognized by the ERP. The order carries its
  code.
- **Vendria only**: registered here and unknown to the ERP. The order goes **without** a
  carrier code.
- **ERP only**: the ERP knows it, Vendria doesn't yet. Register it to be able to use it.

On ERP rows, below the origin, you see the **code** (the value that goes in the
order) and the store whose database it came from. The other columns are **Name**,
**CNPJ**, **RNTRC**, **Phone** and **Active**.

## An ERP carrier doesn't come in on its own

Vendria **never bulk-copies** the ERP's carriers. The sync links the
two ends **by CNPJ** and creates nothing. That is why the "ERP only" rows
keep appearing: they don't exist in your registry, and the origin shows
exactly what is still missing from it.

## How to register

- **New**: manual registration: **Name** (required), **CNPJ**, **RNTRC**,
  **Legal name**, **State registration**, **Phone** and **Email**. Two
  records with the same CNPJ are not accepted.
- **Register**, on an "ERP only" row: brings in the ERP carrier already linked to its
  code, in one click.
- **Template** and **Import**: download the template spreadsheet, fill it in and upload it (Excel or
  CSV).

⚠️ The **Register** button is disabled on rows marked **no CNPJ in the
ERP**: without a document, the record would be duplicated on every attempt. Use **New** and
enter the CNPJ by hand.

⚠️ A carrier **deleted in the ERP** can still be registered, but the screen asks
first: the order would carry a code the ERP says no longer exists.

## Import by spreadsheet

The import finds the columns by name (name or trade name, CNPJ, legal
name, state registration, RNTRC or ANTT, phone, email). The result says
how many were **new** and how many **updated**:

- a row with a **CNPJ** updates the carrier that already has that CNPJ, or creates
  a new one;
- a row without a CNPJ looks it up by name among those that also have no CNPJ;
- a CNPJ that doesn't have 14 digits makes the row be ignored, and the screen tells you how many
  rows were left out.

## How the carrier appears in the quote

In the quote, the carrier is in the **Freight and Delivery** section, in the
**Carrier** field. The list brings your registry (the **Carriers** group)
and, in stores whose ERP provides the list, also the ERP's registry, one group per
connection. A carrier linked to the ERP gets a badge, because that difference
decides whether the order reaches the ERP with or without a carrier.

Registering carriers is for whoever administers. With the list empty, the seller sees
"No carriers registered — ask an admin to register one."

When Dri read a carrier's name in an order, the quote shows the name
read with **Link "..."** for similar ones in your registry. Administrators
also see **Register "..."**, which creates and links it right away.

## Deactivate or delete

The **Active** switch takes the carrier out of use without deleting anything: it is the
reversible path. **Delete** erases the record for good, and there is no going back.

⚠️ **A deactivated carrier doesn't disappear from the quote.** It stays on the seller's list,
marked **(inactive)**, so as not to hide one that is already on a document. Tell the
team not to choose it.

A carrier already linked to an ERP **can't be deleted**: the screen refuses with
"Cannot delete: this carrier is linked to an ERP. Deactivate it
instead of deleting it."

## When it goes wrong

If the ERP reading fails **entirely**, the screen warns "Could not read
the ERP's carriers — the list below shows only Vendria's registry.", with
**Try again**.

⚠️ **The in-between warning is the misleading one.** If only ONE connection drops, the list stays
almost complete, and the warning names which one dropped: the "ERP only" and "Both" rows of that
origin don't appear. Don't conclude a carrier is missing from the ERP while
that warning is on screen. There are also warnings for **Partial list** (the ERP has
more than fit in the reading) and for a connection that doesn't provide the list.

A row marked **blocked in the ERP** or **deleted in the ERP** keeps appearing, on
purpose: the screen marks, never hides.

**"A carrier with this CNPJ already exists in this organization."**: look for the
existing one on the list instead of creating another.