# Know whether the ERP integration is working

> For the administrator: check whether each store's ERP connection is on, understand the bell notices and redo the authorization when it expires.

Source: https://vendria.com/en/ajuda/saber-se-a-integracao-com-o-erp-esta-funcionando

## Where to find it

There are three places, and each answers a different question:

- **Company Settings**, in your account menu, **ERP Integration** card:
  does each store's connection exist, is it on, and does it have a credential? (Only the
  company Owner sees this card.)
- The **Notifications** bell, at the top of the screen: did something change or stop on the
  ERP side?
- The quote itself: does that store's connection need some action now?

## The badges of each connection in the ERP Integration card

Each row of the card shows the store's name, the ERP type and a badge:

| badge | what it means |
|---|---|
| **Credentials configured** (green) | access-key connection with the keys saved |
| **No credentials** (yellow) | access-key connection with no key saved: it can't talk to the ERP |
| **Connected** (green) | Bling connection authorized and on |
| **Waiting for connection** (yellow) | Bling connection created, but not yet authorized (or turned off): use **Connect to Bling** |

And the switch on the right says whether the connection is **on**. A connection that's off isn't
used for anything in that store, whatever the badge.

On a **Guarani connection that's on**, below the address, a line says when Vendria
last updated its copy of the ERP's **price tables**:

| line | what it means |
|---|---|
| **ERP price tables updated on DD/MM/YYYY at HH:MM** | the copy is up to date; switching tables on the quote works |
| the same, with the amber warning "more than a day ago" | the copy is still valid, but hasn't updated in over 24 h: if it goes past two days, switching stops |
| the amber warning "more than two days ago" | the copy has expired: quotes use the connection's sales table, and the customer's table and the one chosen on the quote stop applying until it comes back |
| **This ERP's price tables haven't been synced yet** | the connection has never brought in the tables |

⚠️ The green badge says the credential **exists**, not that the ERP is responding
right now. A wrongly saved key or a connector that's down still keep the green
badge: the sign that something stopped comes through the bell and the quote.

## The bell's notices about the ERP

ERP notices go to the Owner, to the company's administrators and
to the administrators **of that store**. Order notices also go to the seller
responsible for the order.

- **ERP connection expired**: "Your ERP's authorization expired and
  sync stopped." Happens with Bling. Redo the authorization (section below).
- **ERP sync interrupted**: "We stopped receiving updates from
  your ERP a few days ago." Also Bling: the automatic updates stopped
  arriving. Reconnect or contact support.
- **Automatic ERP updates never arrived**: the Bling connection never
  sent an update. Almost always the notification URL (webhook) is missing
  in the Bling panel; reconnecting the authorization is **no** fix for this case.
- **Change detected in your ERP**: your ERP's vendor changed the way it
  stores data (usually a version update). If you didn't know about
  any update, let the Vendria team know.
- **Failed to import order into the ERP**, **Delayed import into the ERP** and
  **Order removed from the ERP queue**: a confirmed order didn't go in, is
  waiting too long or was taken out of the queue. Click to open the order and see the
  reason; see [Quando o pedido confirmado não entra no ERP](/ajuda/quando-o-pedido-confirmado-nao-entra-no-erp).
- **Customer not registered in the ERP** and **Customer with duplicate registration in the ERP**
  (with the connection's name after the title when it has its own name, for
  example *· Branch*): a confirmed
  order was rejected by the ERP because of the customer. The notice says whose
  order it is and what to do, without the ERP's technical message. For example: *"Order
  #123 wasn't lost: it's confirmed in Vendria, but the ERP (Branch) didn't
  accept it because the customer isn't registered there."*, followed by the customer and
  *"Register the customer in the ERP (Branch) (or ask whoever registers customers) and,
  after the ERP approves the registration, resend the order — there's no need to
  type it again."* For a duplicate registration, the notice asks you to keep just one
  registration in the ERP and then resend. Click to open the order.
- **Catalog updated**, **1 new item in the catalog** (and the other single-item ones)
  and **Sellers updated**: these are changes the ERP brought in, not errors. See [What syncs with the ERP, and when](/en/ajuda/o-que-sincroniza-com-o-erp).

## The notices inside the quote

When you open a quote from an integrated store, Vendria checks that store's
connections and may show, above the customer's data:

- **"An ERP connection needs to be authorized to use the
  system's data."**, with a **Connect** button followed by the connection's name. It's a
  Bling connection without authorization. The button opens Bling's authorization in a new
  tab; when you come back, the notice disappears on its own. Anyone on the team (not the
  buyer) sees it and can click.
- **ERP not provisioned**: "Contact support to enable the
  system's data — no action here fixes it." The connection exists but has no credential.
  There's no button because there's no click that fixes it: it's up to the Vendria team.

## Redo the Bling authorization when it expires

When **ERP connection expired** arrives, Bling stopped accepting the
old authorization and Vendria stopped reading stock and data for that store. To
authorize again, the company Owner:

1. Opens **Company Settings** and goes to the **ERP Integration** card.
2. Turns off the switch of that store's Bling connection. The **Connect to Bling** button
   appears on the row.
3. Clicks **Connect to Bling** and authorizes on the Bling screen.
4. On seeing **"Bling connected successfully!"**, goes back to Vendria: the connection
   turned back on by itself, with the **Connected** badge.

⚠️ If this is the organization's only active connection, turning it back on turns off
**Pre-sale counts as stock**. Check the switch afterwards.

## Common questions

**The store page says "ERP — Coming soon" under Service Channels, but the store
has an ERP.** The store page's **Service Channels** box is informational and
fixed: the **ERP** row says **Coming soon** for any store. The real status is in the
**ERP Integration** card.

**The badge is green, but stock doesn't show.** Check that the connection's switch
is on and that the store tracks stock (**Company manages stock**, in
**Catalog and exports**, **Product page** tab). If both are right, the connector may be down
on your company's side: contact support.

**I got no notice at all and things stopped.** The silence notices
(**ERP sync interrupted**, **Automatic ERP updates never
arrived**) are Bling's. For other ERPs there's no silence notice in the
bell: if the store stopped receiving data from the ERP, tell support as soon as you notice.

**I'm a store administrator and I don't see the ERP Integration card.** It's only for the
company Owner. You still receive your store's bell notices.