# First access: how the people you registered sign in

> For the administrator: how the people you registered in Vendria sign in for the first time, whether team members, buyers or rep agency members.

Source: https://vendria.com/en/ajuda/primeiro-acesso-de-quem-voce-cadastra

## Where to find it

It depends on who you registered. The team (administrators and sellers) is
registered in your account menu, under **Users**. Buyers, on the customer's
profile, in **Customers**, **Buyers** tab. Rep agency members, on the
rep agency's profile, in **Sales reps**, **Members** tab. Each path has
its own way for the person to sign in for the first time.

## Team registered in Users: no invitation is sent

Creating someone in **Users** sends no email or message to the person. The
account is created active and ready, and it's up to you to arrange how they will sign in. There are three
paths:

1. **You set the password.** Fill in the **Password** field when registering and pass the
   password to the person through a channel of your own. Left blank, the field says **Generated
   automatically if empty**: it's a password nobody knows.
2. **They sign in through WhatsApp.** With the **Phone** registered, the person opens the
   sign-in screen, enters their mobile number and taps **Send link via WhatsApp**.
   A code and a link arrive, and either one signs them in.
3. **They create their own password.** With the **Email** registered, the person uses
   **Forgot my password** on the sign-in screen and receives the reset link.

Afterwards, at any time, you change the password from the row's **⋯** menu, under
**Change Password**.

⚠️ The phone is what links the person to Dri on WhatsApp. Without it, path 2 doesn't
exist and the person can't talk to Dri from their own number. With a wrong
number, their messages arrive as if from an unregistered number.

## Buyers: the welcome message

In the **Buyers** tab of the customer's profile there are two ways to create access:

- **Create WhatsApp Access** (on the **Access via WhatsApp** card): creates the
  buyer from the WhatsApp number and immediately sends them a welcome
  message on behalf of your company. The buyer then signs in through the
  WhatsApp link, with no password. If the number already belongs to an account, it is linked to the
  customer instead of duplicated.
- **+ New Buyer**: registers with name, email, WhatsApp and CPF, and **sends
  nothing**. The screen reminds you: email to sign in with a login, WhatsApp to
  sign in by message, or both.

To send the welcome again, use **Welcome** on the buyer's row.
That button only appears for someone with a WhatsApp number registered. The full
step by step is in [Give a buyer access: catalog, WhatsApp and stores](/en/ajuda/dar-acesso-a-um-comprador).

⚠️ If the welcome message doesn't go out, the access is created anyway. The
difference is in the notice: when the message goes out, it says **"Access created and
welcome message sent!"**; when it doesn't, it says only **"Access created
successfully"** (or **"Existing user linked"**). In that case, use
**Welcome** later to try again.

## Rep agency members: account confirmation

Someone you add as a **New person** to a rep agency gets an account that
has to be confirmed by the person themselves. Nothing is sent on registration: sending
is your action.

1. In the **Members** tab, click **Confirm account** on the member's row.
2. Choose **By email**: from here the confirmation goes out only by email.
3. The person receives a link and a code, confirms and, if they want,
   sets a password.

The **Access** column tracks it: **Confirmation not sent**, **Awaiting
confirmation · sent N days ago** and **Confirmed on** dd/mm. To resend, use
the send icon on the row (**Resend confirmation**); the previous code stops
working. What the person sees on the other side: see [Confirmar seu convite pelo link](/ajuda/confirmar-seu-convite-pelo-link).

Someone you add as **Someone from my company** receives nothing: they sign in with the
login they already have, and the column shows **Own account — signs in with the login they already
have**.

## When it goes wrong

**The person says they never received an invitation**: registering in **Users** doesn't
send an invitation. Set a password or point them to the WhatsApp login.

**"Nothing arrives on WhatsApp" on the sign-in screen**: the link only goes to a
registered number. Check the **Phone** in the person's registration.

**"No email registered — from here the confirmation goes out only by email."**: edit
the rep agency member and register an email before requesting the confirmation.

**"Wait a few minutes to resend the confirmation request."**: there were
too many requests in a short time. Wait and try again.

**"Email already registered"** or **"Phone already registered"** when creating: the person already
has a Vendria account. Use **Add existing** in **Users** instead of
creating another.