# A store's page: details, default discount and deactivation

> For the administrator: a store's page in Vendria, with name, default discount, service channels and how to deactivate or reactivate the store.

Source: https://vendria.com/en/ajuda/pagina-de-uma-loja-dados-e-desativacao

## Where to find it

In your account menu, under **Company Settings**, in the **Stores** list at the
bottom of the page, by clicking the store. The arrow at the top, next to the name, goes back to
**Company Settings**. Creating a new store also ends up here. If the store
is deactivated, the name carries the **Inactive** tag.

⚠️ **This page belongs to the company Owner and the company Administrator**: the
store administrator sees the menu entry, but the server rejects everything here
and the screen responds **"Store not found."**: it's a lack of permission, not a
nonexistent store.

## General Information: name, CNPJ and logo

**General Information** shows **Name**, **CNPJ** and **Logo**, but 🚨 **only the Name belongs to
this store. CNPJ and logo belong to the whole COMPANY**, and changing them here changes them for every
store: a store has no tax identity of its own in Vendria. They're the same fields
as in **Company Details**, in **Company Settings**.

Name and CNPJ are edited by clicking the value itself: it becomes a text box and
saves when you leave the field or press Enter; Esc undoes. The **Saved** message confirms.

The logo is changed in **Upload Logo**, by choosing an image. ⚠️ Today the logo is
stored in the company's record but isn't printed on the documents sent to
customers. See [The company details printed on documents: name, CNPJ, address and contact](/en/ajuda/dados-da-empresa-nos-documentos).

## Summary and Default Discount

**Summary** shows read-only counts, and ⚠️ **only Products belongs to this store**:
**Sellers** and **Customers** count the whole company and appear the same in
all of its stores.

The same panel has a field that is by **no** means read-only, and that one is per store:
**Default Discount (%)**, from 0 to 100. Click the value, type and confirm with Enter;
**Default discount updated** appears. Saving **0** is valid and turns off the
store's default discount; the field keeps showing 0 after saving, and that
means it saved. A value outside 0 to 100 is rejected with **"Discount must
be between 0 and 100"**.

## Service Channels

Below the details, the page shows the **Service Channels** panel, with
**WhatsApp**, **Storefront**, **Email** and **ERP**.

⚠️ **The panel is informational and almost entirely fixed.** The only row that reflects the store
is **Storefront** (the buyer's web portal), which says **Active** or **Inactive**.
**WhatsApp** always says **Active**, and **Email** and **ERP** always say **Coming soon**
(even in a store with a connected ERP). The real state of the ERP connection is
in the **ERP Integration** card in **Company Settings** (see [Know whether the ERP integration is working](/en/ajuda/saber-se-a-integracao-com-o-erp-esta-funcionando)). Nothing in this panel is turned on or off
from here.

## What you don't change here

The switches that change order behavior (multi-store cart, independent
orders per store, pre-sale as stock) belong to the **whole organization** and
live in **Company Settings**, not per store. The store's rules (minimum
amount, payment, freight) live in **Commercial Rules**; stock control,
in **Catalog and exports**, **Product page** tab.
Looking here for a specific store's switch is the most common confusion on this screen.

## Deactivate the store

The **Deactivate Store** button is at the bottom of the page and asks for confirmation: **"The store
will become inaccessible to sellers, buyers and admins. You can reactivate it
later."** A deactivated store disappears for sellers, buyers and administrators;
records and history stay intact, and **Activate Store** (in the same place) brings
everything back, or **Reactivate**, in the **Deactivated Stores** list in
**Company Settings**.

Two things stop along with it, and come back on reactivation: the store's products **leave
search** and the **scheduled stock replenishment check** stops running for
it. The store's ERP connection isn't turned off by this: to stop using the
ERP, turn off the connection in the **ERP Integration** card.

There is no store deletion: deactivating is the right move for a store that stopped
operating or was created by mistake.

## When it goes wrong

- **Opening this page switches your session to this store, without warning.** That's what
  lets it show the store's settings; the consequence is that the other screens
  that work store by store (such as parts of **Commercial Rules**) start
  answering for this store until you open another.
- **"CNPJ is already in use by another organization."**: the CNPJ you typed already belongs
  to another company in Vendria.
- **"Store not found."**: you're a store administrator; the page belongs to the
  Owner and the company administrators.
- **"Error loading store settings"**: switching the session to this store
  failed. Reload the page.