# Where to talk to Dri: WhatsApp, her own chat and Telegram

> Talk to Dri on WhatsApp, in Dri chat on your phone or on Telegram: how to turn on each channel, get notifications and disconnect.

Source: https://vendria.com/en/ajuda/onde-falar-com-a-dri

## Where to find it

Dri's channels are turned on in **My Account**, in the box whose title starts with
**Connect Dri**. Each channel takes up a row, with the name, a sentence about it,
the cost and the buttons for that row.

There are **three** channels, and Dri can do the same things on all three:

- **WhatsApp**: works through the phone number registered on your account, without you turning
  anything on. Its row has no connect button;
- **Dri chat**: Vendria's own chat, which opens in your phone's
  browser and also on the site itself, through the Dri button in the corner of the screen. In the
  **Actions** list its conversations appear with the **Own chat** channel;
- **Telegram**: turned on through an invite link.

Everything Dri did on any of the three is recorded in **AI
actions**.

## Three places, three conversations

Each channel has **its own conversation** with Dri. The quote you started
building on WhatsApp does not stay open in Dri chat or on Telegram, and the
reverse also holds: the chosen customer, the file she was still going to read and the
question she asked stay in the channel where they happened.

This keeps two conversations handled in parallel (one customer on WhatsApp,
another in her own chat) from getting mixed up in the same conversation.

What gets saved does not depend on the channel: every quote Dri creates, wherever it
comes from, appears in **Quotes**. To avoid getting lost, finish an order in the same channel
where you started it.

## Dri chat inside the site

For sellers and administrators, the round button with Dri's green **V**, in the
bottom corner of the screen, opens Dri chat right there, without leaving the page. It is the
**same conversation** as Dri chat on your phone: what you write in one appears in the
other. You do not need to connect anything; it uses the account you signed in to the site with.

- **Changing pages does not close the chat.** It stays open while you
  navigate the menu or open a screen Dri sent. To collapse it, use the
  **Minimize** button at the top of the chat, the Dri button itself or the Esc key. When you open it
  again, the conversation and what you were writing are still there.
- **Files:** drag a photo, a PDF or a spreadsheet over the conversation and
  drop it when **Drop to attach** appears, or use the **+**. The file waits
  for you to send it, together with whatever is written.
- **Audio:** on the site there is no button to record audio. To send audio, use Dri
  chat on your phone or WhatsApp.
- **Warnings:** on the site there are no notifications with the chat closed. They belong to Dri chat
  installed on your phone.
- The book icon at the top of the chat takes you to the **Help Center**.

## How to turn on Dri chat on your phone

1. On the computer, open **My Account** and go to the **Connect Dri** box.
2. On the **Dri chat** row, click **Connect**.
3. A QR code appears. Scan it with your phone's camera: the chat opens in the phone's
   browser, already with your account. If you are already on your phone, use **Open in
   Dri chat**.
4. The QR code changes on its own every few seconds, for security. Leave the
   screen open and scan whatever is showing; you do not need to generate another one.

When the chat opens, the **Dri chat** row in **My Account** starts saying
it is connected, without reloading the page.

## Install Dri chat and turn on notifications

Dri takes a few seconds to answer each message. So you do not have to
keep watching the screen, turn on notifications: at the top of the chat the strip **Turn
on notifications to know when Dri replies, even with the app closed** appears, with the
**Turn on notifications** button.

⚠️ **On iPhone, notifications only work with Dri installed on the Home Screen.**
Without that, no notification reaches that device; the chat keeps working,
but only while you have it open. The chat itself shows the strip **On this
iPhone, notifications only arrive after you add Dri to the Home Screen**, with the
**See how** link.

On Android and on the computer, notifications work whether it is installed or not. When the
browser allows it, the strip **Keep Dri on your home screen, like an
app** has the **Install** button, which only creates the shortcut.

If **Notifications are blocked on this device** appears, the permission was
denied in the browser: allow Vendria's notifications in its settings.
To stop getting notifications on a single device, use **Turn off notifications on this
device**, at the top of the chat.

## The buttons in her own chat and on Telegram

When Dri offers options (**Export**, **Add items**, **New
order**, **New quote**), all three channels draw buttons. Tapping the button is
the safest way to answer. Writing the button's label exactly as
it appears also counts as a tap; a similar sentence does not.

## Receive and download files in Dri chat

In Dri chat, the Excel or PDF you ask for (of a quote or of a product
list) arrives in the chat conversation itself, not on your WhatsApp. The
same goes for Telegram: the file arrives in the channel where you asked for it.

The request is the same as on WhatsApp: tap **Export** when Dri offers it,
or ask in your own words, like "send it as PDF" or "export to Excel". If the
format is not in the request, such as when you just tap **Export**, in Dri
chat and on Telegram Dri asks in the conversation itself, with the buttons
**Excel** and **PDF**.

The file appears as a bubble with its name and the word **view**:

1. Tap the bubble. The file preview opens right there, without leaving the chat.
2. At the top of the preview, tap **Download** to save the file to your device. The
   **Download** button appears even when the preview cannot show the content.
3. To go back to the conversation, tap the **✕**.

If the delivery fails, Dri tells you right away that she could not deliver the file
there in the chat and asks you to request it again. When possible, the same message already includes
a link to use if the new request also fails: for a quote, the link to
download it from the site; for a product list, the direct link to the file.

## How to turn on Telegram

In **My Account**, on the **Telegram** row, click **Connect**. The screen shows
a QR code and the invite link. To get the link to your phone, use **Open in
Telegram**, **Copy link** or, when available, **Receive via WhatsApp**. In
Telegram, tap **Start**. The link is valid for a few minutes and works only once; if it expired,
use **Generate another link**. The full step by step is in [Falar com a Dri pelo Telegram](/ajuda/falar-com-a-dri-pelo-telegram-ou-pelo-chat).

The invite always links the Telegram of whoever opens the link to the account that is signed in
to the site at that moment. Do not forward the link to anyone: whoever opens it first
gets linked to your account. To connect a colleague's Telegram, they sign in with
their own account and generate their own invite.

Once connected, Telegram has no 24-hour window and no per-message
cost: those are WhatsApp rules.

## Which channel Dri notifies you on

With more than one channel turned on, you choose which one you want Dri to notify
you on: on the channel's row, click **Get notifications here**. The chosen row
starts showing the **Dri notifies you here** badge, and only one row has the badge at
a time.

## Disconnect Dri chat: the history does not come back

On the **Dri chat** row, **Disconnect** asks for confirmation with **Yes,
disconnect**. Disconnecting her own chat does three things:

- every connected device starts asking you to sign in again,
  including the chat inside the site on the computer you clicked from;
- notifications stop;
- ⚠️ **the conversation starts over empty**: for security the chat's key is changed, and
  the previous history does not come back. It is the only part that cannot be undone.

Quotes are not lost: they stay in **Quotes**, and the old conversation
stays recorded in **Actions**. What disappears is the history inside the
chat itself.

A disconnected device shows the screen with the **Sign in again** button, which already
warns that the conversation starts over empty. In **My Account**, the row says **This
device was disconnected. Tap Connect to use Dri here again.**

## Disconnect Telegram

On the **Telegram** row, **Disconnect** and then **Yes, disconnect**. Dri
stops answering there, and you can turn it on again whenever you want with the same
**Connect**. There is no device to cut off and no history to lose: on Telegram, the
link is the chat itself.

## Which channel to use

- **WhatsApp**: when the order comes from the customer on WhatsApp and you just
  pass it on to Dri. It is the channel that already works without setting anything up.
- **Dri chat**: when you want a conversation of your own, outside WhatsApp, with no
  per-message cost, with files appearing inside the conversation.
- **Telegram**: when it is the app you already use day to day.

Turning on one channel does not turn off any other. For what Dri can do, which works
the same on all three, see [Dri on WhatsApp: everything she does](/en/ajuda/a-dri-no-whatsapp).

## Common questions

**I started a quote on WhatsApp; does it appear in Dri chat?** Not as an
open conversation: each channel has its own. The quote itself is in **Quotes**.

**Dri chat's QR does not work.** The code changes on its own every few
seconds. Scan whatever is on the screen at that moment, without taking a photo of it first.

**I lost the phone Dri chat was on.** In **My Account**, use
**Disconnect** on the **Dri chat** row: that cuts off every device. Then
connect the new phone with **Connect**. The chat conversation starts over empty.

**I don't get notifications on iPhone.** Add Dri to the Home Screen and turn on
notifications from the installed app.

**I asked for the PDF in Dri chat; does it go to my WhatsApp?** No. It appears
in the chat conversation, where you tap the bubble to view it and use **Download** to
save it.

**Dri said she couldn't deliver the file. What now?** Ask again.
If it keeps failing, use the link that came in her message: the quote's
opens the site, the product list's downloads the file directly.

**I'm in Dri chat and the reply said "on WhatsApp". Do I need to switch
channels?** No. Some of Dri's help replies still mention WhatsApp even
when you are on another channel. What she does on WhatsApp she also does in
Dri chat and on Telegram: ask in the conversation you are already in.

**"Sending via WhatsApp is unavailable" appears.** Sending the invite on WhatsApp
is not available right now; use the QR or copy the link.