# Track an order you sent

> Where to see the status of an order sent through Vendria: number, status, dates, items, totals and what each stage means.

Source: https://vendria.com/en/ajuda/acompanhar-um-pedido

## Where to find it

In the menu, under **Quotes**. Click the order you want to track and its
page opens. The **Back** button, at the top, takes you back to the list.

The page shows a single order. When your purchase was split among the supplier's
stores, each store has its own order page, and the overall view is on the
purchase page. See [Purchase: when one order becomes several](/en/ajuda/compra-com-varios-pedidos).

## The top of the order page: number, status and dates

At the top is the order number, and right below it how the order
came in (through the site, through WhatsApp, put together by the seller) and the date it
was created.

On the right, the status tag says where the order stands and whose
turn it is: **Draft**, **Waiting**, **Waiting for customer**, **Confirmed**,
**Exported**, **Rejected**, **Cancelled** or **Expired**. What each one
means is explained here: see [Where I see my orders](/en/ajuda/onde-vejo-meus-pedidos).

A smaller line, below the title, gathers other information when it
exists:

- **Disc.:** your company's discount applied to the order, as a percentage;
- **Confirmed:** the date the supplier closed the order;
- *v2*, *v3*…: the order has already gone through more than one version.

## The order summary

Right below the header, the **Summary** strip gives the essentials on a single line:
**Total**, **Items** (how many lines), **Payment**, **Freight** and **Delivery**
(the expected delivery). A field with no information simply doesn't appear.

## The order's store and the other orders of the same purchase

The **Store** box says which of the supplier's stores this order belongs to: that store invoices it.

If the order is part of a purchase split among stores, the same box gives its
position (for example, *this order, 1 of 2*), lists the other orders of the
purchase with each one's store and number, and has the **See the full purchase** link. Clicking one of the others opens that order.

## The order items

Under **Order Items** are the lines: code, description, quantity, unit,
unit price and total of each one.

An item the supplier didn't recognize **stays in the list**, with **Code not found** in place of the product name. It's a point the seller will settle
with you.

Some lines may carry an amber warning: a code that didn't match, a
quantity that doesn't close the box. Before the order is confirmed, these
points may also appear in a box called **Order review and adjustments**. For you it is read-only: the seller is the one who resolves each point.

## Terms, totals and notes of the order

Further down, the page shows what was agreed:

- **Payment Terms**: the payment method and terms;
- **Freight and Delivery**: the freight type, the forecast and the delivery address
  (**Delivery addr.:**);
- **Totals**: **Items subtotal**, **Discounts**, **Taxes** and **Freight**
  when there is any, and the **Grand total**, which is the order amount;
- **Notes**: what you wrote when putting the order together and what the seller
  recorded for you.

## When the order is changed after you send it

If the seller changes the order after it has left your hands, a strip appears at the top of the
page saying how many times the order was changed. It comes in two
forms:

- gray, with the title **Change record**: the seller edited the order
  you sent for approval;
- amber, with no title: the seller edited it after having already sent a
  proposal on this order.

In both, the strip shows the total before and after, when it changed, and
**Last change** with who made it and when. The item-by-item detail is collapsed: click
**View the N changes** (or **View the change**, when there is only one) to open it:

- **Removed:** and **Added:** items that left or came in, with the code;
- a line's quantity and total, with the old value struck through and the new one
  beside it;
- commercial terms that changed, such as payment or address.

The **X** in the corner closes the strip for good on that order, in the browser where
you clicked. After the order is confirmed, the strip no longer appears.

The strip's sentences are written from the supplier's point of view, but the
information applies to you: the order on the screen is no longer exactly what you
had. If you disagree with any change, talk to the seller before they close
the order.

## Download the order as a PDF

Click **Export** and choose **PDF**. The file comes out with the order number
in its name, ready to file or forward.

⚠️ The **Export** menu shows other formats: **Excel**, **CSV**, **Choose template…** and, sometimes, a **No permission for the shortcut** line. Those
formats are for the supplier's internal use: if you click them, the screen shows an
error and no file is downloaded. For you, the format that works is PDF.

## Send one of your drafts for approval

An order you saved and haven't sent yet shows the
**Draft** tag. On its page there is a dark button on the right, **Send for Approval**; on your phone, it sits in the bottom bar, next to the **Total**.

1. Open the draft in **Quotes**.
2. Check items, terms and notes.
3. Click **Send for Approval**.

The order goes to the seller, the tag changes to **Waiting** and the button disappears.
See [Order sent: what happens now](/en/ajuda/pedido-enviado-o-que-acontece-agora).

## What you can't do on the order page

For the buyer, the page is for reference. There is no button for you to edit
a sent order, cancel, duplicate, confirm or decline it. For any of
these, talk to the seller and give the order number.

Got a proposal to review? The reply also goes to the seller.
See [Review the supplier's proposal, and how to accept, ask for a change or decline](/en/ajuda/conferir-e-confirmar-a-proposta).

## When it goes wrong

**"Quote not found"** or *"Access denied to this quote."*: the address
isn't one of your orders, or the number was changed in the browser bar. Click
**Back to orders** and open the order from the list.

**"The data may be out of date — the last update failed."**: the
page couldn't fetch the newest version. Click **Reload**.

*An item disappeared from the list*: it didn't go into this order. In a purchase with several
stores, it may be in another store's order; check through the **Store** box or
the purchase page. If it isn't in any, talk to the seller.

*The download didn't come*: use **Export** → **PDF**; the other formats in the menu
don't download for the buyer.